Term Conditions Page

Terms and Conditions:

Effective Date: November 10, 2025

Welcome to NelsaVault.com (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products. By using or purchasing from nelsavault.com, you agree to these Terms. If you do not agree, please do not access or use our website.
 

Acceptance of Terms:

By accessing or using NelsaVault.com, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. Continued use of the website implies acceptance of any updated or modified Terms published from time to time.
 

Eligibility:

You must be at least 18 years of age and capable of forming a binding contract to purchase from our website. By using this site, you represent that you meet this requirement.
 

Product Description:

At NelsaVault.com, we specialize in unique, rare, rich, first-copy, and auction-sold collectible items. Each product is presented with as much detail and accuracy as possible, including images and descriptions. However, as these are exclusive and artistic reproductions or rare collectibles, slight variations in color, texture, or finish may occur.

Before purchasing, please read all product details carefully — “Know what you’re getting before you buy.”
 

Pricing and Payment:

All prices are listed in Indian Rupees (INR) and are subject to change without prior notice. We strive to maintain accurate pricing but reserve the right to correct errors at any time.

• Payment must be made in full before order confirmation.

• We accept major payment methods through secure gateways.

• In case of payment fraud or unauthorized use, we may suspend or cancel the order and report the incident to the concerned authorities.

No Return or Exchange Policy:

As NelsaVault.com deals in rare, first-copy, and collectible items, all sales are final. We do not accept returns or exchanges under any circumstances.

Why No Returns:

Each piece is unique, often hand-crafted or rare in nature, and once sold, it cannot be resold as new. Our strict no-return policy ensures the authenticity and integrity of every collectible offered.
 

Damaged or Incorrect Item Claims:

If you receive a damaged or incorrect item, please contact our support team at support@nelsavault.com or call +91-9629580481 within 24 hours of delivery.

• Provide unboxing video proof and photos of the damaged item and packaging.

• Claims made after 24 hours will not be accepted.

• Our team will review the case and, if verified, offer a suitable resolution (such as repair, replacement, or store credit).

 

Account Responsibility:

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use or security breach.
 

Intellectual Property:

All website content — including but not limited to images, designs, product descriptions, trademarks, graphics, and layout — is the exclusive property of NelsaVault.com and protected by applicable copyright and intellectual property laws.

No part of the site may be copied, reproduced, or redistributed without written permission.
 

Third-Party Sellers and Responsibility:

Some listings on NelsaVault.com may involve verified third-party sellers or collectors. While we aim to ensure authenticity, we do not take responsibility for misrepresentation or delay by independent sellers. Buyers are encouraged to verify details before making a purchase.
 

Disputes and Seller Communication:

All disputes should first be communicated to our support team via support@nelsavault.com or +91-9629580481.

We encourage open communication between the buyer and seller to resolve disputes amicably before legal escalation.
 

Fraud Protection:

We maintain robust monitoring to detect and prevent fraudulent transactions. Any attempt at fraud, chargeback abuse, or payment manipulation will lead to permanent account suspension and may be reported to legal authorities.
 
Abuse Policy:

Users engaging in harassment, abusive communication, false claims, or misuse of our support channels will face immediate suspension or account termination without notice.
 

Limitation of Liability:

NelsaVault.com, its owners, affiliates, and employees shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
All purchases are made at your own discretion and understanding of the “first-copy collectible” nature of the items.

All purchases are made at your own discretion and understanding of the “first-copy collectible” nature of the items.
 

Termination:

We reserve the right to suspend or terminate any account or access to our website at any time without prior notice, especially in cases of policy violations, fraud, or abusive conduct.
 

Change of Terms:

NelsaVault.com may modify or update these Terms periodically. Updates will be reflected with a revised effective date. Continued use of the website after such changes indicates acceptance of the updated Terms.
 

Governing Law:

These Terms are governed by and construed in accordance with the laws of India, with exclusive jurisdiction in the courts of Chennai, Tamil Nadu, India.
 

Summary:

• All sales are final — no returns or exchanges.

• Claims for damaged or incorrect items must be made within 24 hours.

• Fraud, abuse, or policy violations will result in account termination.

• Communication is key — contact us for any dispute or clarification.

18. Need Help?

For questions, claims, or assistance, please contact our support team:

Email: support@nelsavault.com
Phone: +91-9629580481
Website: nelsavault.com

We appreciate your trust in NelsaVault.com — your vault for rare, rich, and timeless collectibles.